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Tagged Word of Mouth

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A Glance At Parisian Marketing

Is marketing in Paris different? I mean "different" from your norm, from what you're used to.

For me, normal translates into the western culture where the customer is always right, where marketing is traditionally based on interruption, and where a shift is currently in progress that focuses on instantaneous information and media founded upon the ever-more prominent role of the Internet. Essentially, if it's not online, in some capacity, it's not worth caring about. I believe that sentiment to be more than accurate, particularly for Western Gen Yers.

I recently came back from a majestic trip to the Land of Lights and Romance: Paris. A stark difference in culture, no doubt, but notable similarities abound. Caught up in a whirlwind of sightseeing, it was difficult to stop and look. To pay attention to my surroundings and the variety of ways I was being marketed to -- in predominantly traditional ways since I had left myself mostly detached from technology.

From the subway to the street corners to the buildings themselves, just like in our own major cities, marketing is ubiquitous.

These pictures I especially adore. The ones featuring Kylie and the air-born horse are exciting because they are always rotating through different ads in Rolodex style, never staying on a single image too long, indicating that the need for continuous change, for the ongoing refreshment of information and media is integral to maintaining the audience's interest.

Just take a stroll down the Champs-Élysées, and your eyes will feast upon grandiose storefronts with no lack of bright signs and expensive merchandise. A city clearly defined by an unspoken status system -- perhaps the brighter the lights, the bigger the signs, the more imperial the design, then the more Parisians will flock.

But what I didn't get to experience was the technological side of it, though I am certain it plays a heavy role in the Parisians' marketing mix. How do I know? Mobile devices and smartphones are equally as common there as they are here, at least from what I observed with the naked eye.

But after a week of observing their culture, I realized a notable difference: Parisians seemed to tend towards a more solitary existence. They are perhaps our less social but equally technologically-savvy counterparts. The smartphone in its ubiquity is a token of their lifestyle, their mode of receiving information, and, I posit, of being marketed to.

Paris, a city with an immeasurable amount of history, is a conglomerate of fast-moving, self-conscious bodies driven by a strong, well-defined culture. Not unlike Toronto, it possesses an indescribable quality of high status and a bourgeois tendency that makes me wonder if the the ads and the tech and the flashy lights even matter at all. I wouldn't be surprised if the real construct of Parisian marketing lies within the Parisians themselves and word of mouth.

I Won A BlackBerry Bold 9700 From Wind Mobile!

No, honestly, I did.

On Saturday, August 14th -- a beautiful, sunny day in the GTA -- I got together the troops and we headed down to Yorkdale Mall where Wind Mobile was giving away free BlackBerry smartphones. Yes, free!

One of my sergeants and I had found out about this delicious opportunity via twitter. [Oh Twitter, you and I really do belong together after all!]

Wind Mobile Yorkdale - BlackBerry Bold 9700 Contest

After trudging through some wretched traffic, we arrived at the Wind store just in time to enter the two o'clock draw. A female whose name began with 'S' won, hmm, possible coincidence here.

Next draw was at three o'clock and, this time, the contest master teased us with details: the winner was someone with a Gmail account and a '416' number, again, could it be just another coincidence? I fell into all his previous descriptors, but no luck yet. Though, I was tingling with positive expectation.

We came back yet again. Filled out the ballot form, dropped it in the box and sat down in the corner of the store. As the clock ticked closer to four, the store began to fill surrounding us with waves of body heat.

10 seconds to the draw and everyone started to count down. The ballot was pulled. Someone whose name begins with 'S'. A few of us put our hands up. Someone with a Gmail account. A couple hands still in the air, including mine. I could feel it now. The rest is a blur, he calls my name and I scream out in joy, high-fiving the two Wind Mobile employees at the front managing the contest.

It was a great sense of elation. Wind Mobile did an excellent job at coordinating the event and the employees were fantastic at making it exciting and personable. 10 minutes after my name was called, a brand new BlackBerry Bold 9700 was in my hands. She sure is a beauty, and I now I'm beside myself with both an iPhone and a BlackBerry to cater to my every whim. What's a tech-savvy marketer to do?

That's my story. There's a whole lot of marketing that went into the contest itself. And here I am carrying the marketing forward. Wind Mobile has made this brilliant gesture -- free high-end smartphone + free month of service -- both strategically and earnestly.

And I have no problem becoming an advocate. In fact, this post is my own gesture of word of mouth. I hope it helps you see that marketing is everywhere, from the subtlest forms to the most outrageous antics.

So, the marketing continues, both Wind's and mine. Perhaps, more accurately, it never ends. Pictures of winners will likely be spread across the web (via Twitter and Facebook), filtering news of the contest (and the gesture!) to many eyes and ears. Along with the possibility of future marketing campaigns and PR.

The whole process was a fun, pleasurable experience, which not only enhances my advocacy of Wind but, in turn, enhances their image and impact. Thanks Wind!

Now, my quest is to prove that the iPhone and BlackBerry can coexist in harmony. What do you think?

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Name: Simren Deogun