Questioning the Sustainability of Social Media

I’ve been contemplating this for about a month now. Wondering — through all the very many nooks and crannies of my mind (and there are a lot!) — whether or not social media in all its vastness is sustainable.

When I speak about sustainability, I am focusing in on two particular areas. One is the sustainability of the medium as an effective marketing channel and how it fits into a successful marketing strategy. The second looks at social media as a career choice.

I’ll admit I follow LinkedIn Jobs, job boards, and communities — it gives me a sense of what organizations consider important and relevant in today’s business world. How do marketing jobs fare? Is there a particular skew in speciality? In what areas are companies looking to hire most?

Inevitably, the trend I’ve witnessed has been the growth of what is now coined the ‘Social Media Bubble’. And I will contend that it is, in fact, a bubble.

From tweets to LinkedIn postings to emails in my inbox, for the past 12 months in particular, there has been a noted influx in demand for social media specialists, gurus and wizards! (Clearly, these companies don’t realize that none of these individuals actually exist!)

But it sparked a question in my mind. As a member of the marketing — and specifically these days the digital marketing — community, is a job or career choice in social media a smart one?

My gut says NO. My instincts tell me that the bubble is real, that we, as marketers and consumers, are inextricably drawn to this massive, online, social media sub-world that is driven predominantly by a false sense of connection and community. Is that a harsh analysis? Most definitely! But, if we’re being honest, very few individuals and businesses are doing it right or well.

The recent downturn in the American economy and its rather scary global market implications hint at a second recession. It’s the last thing anyone wants. But I can’t help having the feeling that if it were reality, social media would be the first thing to go.

It’s risky and unpredictable. It’s new and modern. It’s a mix of controlled knowledge and an uncontrollable environment.

What all this points to is the crux of my post — is social media our marketing saviour or does it lack the staying power to sustain itself well into the future?

People are bandwagon-jumpers. We love our trends and fads. We can’t help it! But as a marketer I struggle with social media and how it fits into the mix. I cannot say I’m completely sold. And maybe that’s something the Google Pluses of the world (and any other new social up-and-comers) need to keep in mind: the pitch phase hasn’t ended yet, each and every one of them still has to convince me why it’s worth my time — professionally and personally.

And, on top of that, the industry needs to keep that bubble from bursting.

The Brand Charter (& A Basic Guide to Branding)

Ever typed “branding” into Google? Did you run away in tears after seeing the results and the varying array of opinions?

The Brand Charter (Photo by Simren Deogun)

It can be daunting. Maybe you’re an entrepreneur, small business owner, marketer, or non-profit. Or maybe you’re just an individual. In any incarnation, you are either the brand itself or helping to build and cultivate it over time.

I always like to discuss marketing as the heart of a truly successful organization. The best of the best in the world (call them Fortune 500 or just call them smart) understand this intrinsically. They know marketing must not be accommodated but built from, through and around.

Part of marketing is the brand. And even deeper are all the components, nuts, and bolts that bring a brand to life.

I came across the term Brand Charter in an Inc. article about maintaining brand consistency across product lines (highly intelligent read). It was a term I hadn’t heard of before, but I instantly gravitated to the idea of a charter that wholly integrates all aspects of the brand.

Components of a Brand

Brand / Brand Identity — the name, logo, sign, slogan and/or design that relates the key differentiating components of a product or service

Brand Personality — the differentiating factors as related through relevance, esteem, value and humanization of the brand (often highly debated term)

Brand Message — the communication of the brand via creative and consistent messaging across all media channels

Brand Promise — the proposition of what the brand intends to deliver to the target audience

Brand Recognition — the awareness of the brand in the marketplace

Brand Perception — how the target audience understands and relates to the brand, whether positive or negative; it defines the brand’s reputation in the marketplace

Brand Loyalty — the target’s allegiance or commitment to the brand as demonstrated by willingness to repurchase and advocate for the brand

Brand Equity — the value added to a product or service via association with a well-known brand

The Brand Charter

There are a variety of subtleties in the terms I’ve outlined above. This is where things get muddy and confusing and complicated. But what you should be taking away from this is that these components must work together and feed the same purpose.

They encompass the Brand Charter which is, in essence, the overarching strategy, purpose and objective of the brand. It is why it exists, what it exists to achieve and how it communicates that to the target audience.

It is vital to note that a brand is not just a logo or a slogan or a name (these embody the visualization of the brand) — a well thought-out brand is clear, relevant, consistent, and engaging across all points of contact.

What the Brand Charter is for me is the ideal place to start. It is where a brand can germinate and be born. You start at the base, build the strategy, and then give the brand a voice, an image and a message.

You put it down in writing. Those words will breathe life into the brand and, like any charter, constitute the founding principles and function of the entity being defined. The Brand Charter is meant for definition, future reference and ongoing brand evolution.

Don’t shy away, embrace the brand. And make the branding process a core part of your marketing.

Haven’t I Seen This Commercial Before?

If Dairy Queen thinks they’ve struck gold with their recent less-than-novel TV ad campaign — I shed an abundance of tears for agencies and marketers the world over:


Wait a minute!

Haven’t I seen this commercial before? Oh yea, I liked it better in it’s original form and brand: OLD SPICE!

Stop the knock-off advertising please — though imitation is the greatest form of flattery, in this instance, it starts off being minutely cute but ultimately ends as disrespectful…

Learning to Listen to our Teenage Digital Friends

Facebook AdvertisingI was reading an article in the latest issue of Strategy yesterday about how social media has exponentially sped up the distribution of information and the ability for us to connect with one another.

Yes, at this point, to us marketers, this is common knowledge. But the perspective of this article focused on the youth market — namely teenagers, aged 15-19.

They are the first generation to not know of a world without the Internet or without social media. How SCARY is that?!

68% of the teens surveyed use social networks regularly throughout the week, 48%, email and 46%, SMS. If they’re not passing each other in the hall or sitting with one another in class, they are behind a screen.

And that screen is predominantly owned by Facebook.

But do they really care about connecting with or ‘liking’ brands? No, at least not according to the new research presented by DECODE and Strategy.

These teens carry an unusual skepticism on their shoulders when it comes to their online interactions. For them, liking a brand does not mean friendship, because they’re not on Facebook to interact with brands! They don’t trust them and don’t feel advertising and Facebook make sense.

I love these teens! So much more honest and smarter than I could’ve anticipated. They see quite easily through the smoke and mirrors. Unwilling to ‘like’ for the sake of ‘liking’, but are more likely to be motivated to do so when the relationship is mutually beneficial and sincere.

So, the next time you’re thinking about taking to Facebook to advertise, why not ask yourself what the teenagers (who’ve grown up in this digital world) would say? Are you being sincere? Are you really offering something of value? Do you honestly plan on being there day-in and day-out?

They’re not liking for the sake of it, so please don’t advertise for that reason either.