NP: Twitter Down and Almost Out

The National Post featured an article today, Twitter loses its glitter, commenting on the growing lacklustre performance from micro-messaging site, Twitter.

Yesterday, I finally dissected my dislike of the messaging service citing that the “masses will become bored with twittering that they’re bored”. Ultimately, it’s only a haven for the clutter-driven, idea-centric individual who leap at the opportunity it provides for thought-diarrhea.

The Post includes some critical evidence:

Nielsen Online published a post on Tuesday stating that 60% of the Twitterati do not revisit the site one month after signing up for the service.

“It’s not a totally user-friendly system,” said David Martin, vice-president of primary research at Nielsen Online, in a phone interview. “A lot of people don’t get it, and they might be compelled not to use it any more.”

Twitter is already losing its shine, as I predicted below. At its heart is an ineffective strategy marred by an inability to sustain user interest once novelty has worn off. Next will have to come marketing a recovery plan but how do we market differently a site driven by one feature — the 140 character personal life update. Add more? But then we’re moving away from its core competency. What made it different and novel in the first place.

The Post goes on to state:

In his report, Mr. Martin drew parallels between its rivals, MySpace and Facebook. “[When they] were emerging networks like Twitter is now, their retention rates were twice as high,” he noted. “When they went through their explosive growth phases, that retention only went up, and both sit at nearly 70% today.”

Again, I reinforce that social media is not the bad guy. Actually, neither is Twitter. I just cannot support it on a personal or business platform.

Offer me more and they’ll likely fall into the trap of becoming “Facebook-On-The-Go” (which already exists if you’re a smartphone user). Don’t change at all and they lose as retention plummets and the ‘next big craze’ is ready to turn the corner.

Why I Don’t Use Twitter

Alright, I confess, I have a Twitter account.

But in defense of this post, I can’t remember if I have ever posted anything on it or have logged in since its creation some time last year.

I’m not a twit AND I don’t think a twitter-vention will work on me.

Everyone who is not currently taking up residence under rock is hailing Twitter as the social networking craze of the moment. And I stress ‘the moment’ because I belong to the few (non-twitterers) that do not believe the Twitter phenomenon can last.

I am humble enough to admit that I could be wrong — anything is possible. But from a marketing perspective, I feel at the centre of the Twitter mandate is an inability to maintain longevity.

Most know that Twitter provides quick and easy text messaging in 140 characters or less. I like to refer to it as Facebook stripped down to only your status. A harsh criticism I’m sure.

I understand the case for it. It provides a seamless connectivity platform linking great, and not-so-great, minds to share ideas, words of wisdom, carve out the next craze even. It forces you to be brief and concise ultimately you must choose your words conscientiously. With these limits, all content should therefore be of the utmost quality. Except for the undeniable fact that we’ll also be updated with someone’s sandwich needs (you may know what I mean) amidst the statements of genius.

For me, the daily second-by-second minutiae of someone’s life integrated with supposed great minds further curtailed by advice from unverifiable sources makes Twitter a cluttered distraction.

Can I market myself on Twitter? Can my business? Will you be taken seriously if you do?

Ultimately, we should not miss out on the marketing opportunities social media offers but we can at least exercise discretion in choosing which avenues are the best and most fruitful.

My belief is that eventually that masses will become bored with twittering that they’re bored. Or, if they’re really smart, they’ll realize that what someone has to say is worth more than 140 characters.

Follow-Up: Videos, Commercials & Media

Check out Seth Godin’s recent post: Making commercials for the web

It seems almost karmic that I came across this post considering my topic of choice yesterday was “Videos & Marketing”.

Godin states that,

Because media is free but attention is not (this is flipped from TV world) you need to make a different sort of ad for a different sort of audience.

Media can be free, especially if you follow Godin’s formula with YouTube at the centre, but there is also the professional approach, which can mean laying down some big bucks. What I like to focus on is the attention aspect, in that your audience will only stay tuned in for so long.

Godin effectively pinpoints the humbling potential of the Internet and its amazing resources:

The biggest shift is going to be that organizations that could never have afforded a national campaign will suddenly have one. The same way that there’s very little correlation between popular websites and big companies, we’ll see that the most popular commercials get done by little shops that have nothing to lose.

Like the Printing Press bringing literacy to the masses, the online landscape has perhaps brought marketing to the masses — or at least viral video advertising.

Videos & Marketing

Day 1: This is a personal challenge. Write 1 blog everyday for 7 days. So far, I’m winning.


Capitalizing on the plethora of media (i.e. formats) available to your run-of-the-mill, bumbling marketing department can be quite the challenge. As you may know by now, I love challenges!

YouTube started an interesting revolution in sharing videos for free (self-made, legal and otherwise) based on a simple platform. The video format extends even farther back then the good ol’ VHS. Beta, anyone?

However, the power of a 30 second spot or a 5 minute profile has only magnified as our attention spans have shortened. Consider graphics, text, animation, voice and the all the other cool effects I know not the names of.

I like the idea of using video, viral or scripted and deliberate, as a marketing tool that extrapolates a product, a person, a company, and ultimately “sells” without shoving it down the viewers’s throat.

The best thing to do is to not attempt this in-house — unless you’re one of those departments with unlimited resources and a master video producer on staff, if only. Seek out the video geniuses tucked away in the internet’s dusty corners. If you’re not up for the task of spring cleaning, ask around because I guarantee someone knows someone else who once recommended this really great company.

Visual impact. A picture is supposedly worth a thousand words. So, is it worth more if it moves?

Balancing Act

The intention of this blog was never to be a personal foray but this post will take a few liberties.

After starting a new job recently, I have allowed my blog to take a backseat, much to my own disappointment.

The answer seems simple enough: if it’s important to you, make more time. Reality, as cruel as it can often be, has thrown a few curve balls into that nonchalant piece of advice.

Enter a new personal challenge. Can I post here every day this week despite long work hours (ergo, long days altogether), lack of energy, lack of time and lack of inspiration?

Only one way to find out. I really hope this ends in my favour.

I might add to end it off that this does relate to marketing. There is always an inherent balancing act marketers must strive for. Focus all your energies on one area of marketing and you miss out. On the other side of the spectrum, try and do it all with limited resources and you’re likely spreading yourself too thin.

Ultimately, one must find a way to acquire balance. Direct. Digital. PR. Advertising. Events. etc.

Where does that balance come from? Strategy.

eMarketing Series :: The Website

In this current age of digital superpowers, I think it negligent for organizations to steer clear of eMarketing (or digital marketing). Typically defined as the utilization of the internet, and related electronic mediums, for marketing purposes including, but not limited to, communicating a message, targeting a specific segment (often more specific than traditional marketing) and facilitating a consumer-organization dialogue.

The first portion of my e-marketing series examines The Website. This multi-part series will be entirely dedicated to what I believe are the essential aspects that make up the whole of eMarketing.

I like to refer to the website as the Godfather of online, the end all and be all, the first and last segment of your eMarketing circle.

Strategically, eMarketing initiatives should be built upon a solid foundation, and your organizational — or personal — website is where you should begin. It is your digital home. Where your brand lives and evolves. Where you live and evolve.

Website Manifestations

Corporate – Designed with the sole purpose of relaying organizational information to the public.

Blog-based – An organizational (or personal) website that centers on a blog format where all news, commentary, multimedia, general and product information are communicated.

eCommerce – Website based on a purchase mechanism for goods and/or services directed by the organization with the possible inclusion of third parties.

These are my BIG 3. Of course, we could also venture into the nitty gritty discussing content management systems, flash and the like but they don’t actually count as ‘types’ of websites in my book but rather what goes on behind the scenes.

The Good

Access – to information, products, services and thought-provoking content. Anyone interested in anything nowadays is more likely to try out Google first than other traditional methods of research (No stats to back this up but we all know its true). Do not be one of the few that cannot be found.

Branding – As with all things that will be parsed out in this series, it often boils down to branding. The message. The look. The intrigue. And so on. Your website should be the first point of entry, and you have complete control. Honesty and creativity are key. Remember your audience and embrace the ability to make changes and evolve online.

Geographic, Demographic & Psychographic – Your audience is now only a few clicks away. That goes both ways. The transaction ends up being mutual. They get to learn about you and IF you are a smart marketer you get to learn about them. i.e. measurable and trackable.

ROI – You can actually track this!

Everybody’s Doing It – Think about your competition. Do they have a website? Is it a good website? (The answer to this one may not be as obvious as you think). Regardless, the equation is simple. If ‘they’ have a website, you should have one. If they don’t have a website, you should have one.

The Bad

Saturation – A direct offshoot of “everybody’s doing it” since your competition more likely than not does have a website, ergo, your website requires a strategy of its own. Differentiate? Cost-leadership? Focus? Well, you know what I mean…

Originality – Don’t be a copycat. And don’t forget to create a creative and original online presence. This is certainly most difficult. Outline the purpose of the website. What the audience is looking for and what you’ll be giving them. Design. Design. Design.

      Header + Sidebar + Content + Footer = Website.

This is true BUT I’ve never believed that marketing was about standardized mathematics. Take a risk.

Time – Dedicating time and energy to your website is critical to developing and maintaining it as a success. It is not, and should not be, an overnight HTML Quickie — give it the respect it deserves and it will return the favour.

Do You Imagine?

I began wondering, amidst a minor crisis at work, how much time do marketers spend imagining?

Creativity can be extremely ambiguous. It can also be written off as an intangible unknown that provides little value, particularly by those who do not understand its purpose.

Ultimately, imagination is misunderstood yet all-powerful.

I believe there are very few things — professional or personal — that possess this level of untouchability. Imagination, yes. Words, yes.

So, my point is the next time you are overwhelmed, uninspired, or boxed in by standards and restrictions take 20 and imagine.

What could things be like? and

How can I make that happen?